We are fixing faulty prepaid metres – ECG assures consumers

The Electricity Company of Ghana (ECG) has said some of its prepaid metres including BoT, Alpha and E-cash, are not responding accurately to power purchased by consumers.

This follows the increase in electricity tariffs which took effect from Thursday, 1 September 2022.

According to the ECG, the technical challenge has been identified.

“The ECG wishes to inform all customers and stakeholders that, the technical challenge has been identified and corrected accordingly,” the power distributer said in a public announcement, on Wednesday, 7 September, 2022.

It noted that, “customers whose prepaid metres run into negative balances after purchasing electricity should please note that our technicians are making frantic efforts to visit your premises to remedy the situation by reprogramming the metres to ensure the refund of your credits and restore power supply.”

It further explained that: “As indicated before the implementation date, this teething challenge has to do with the date functionality drifts in these prepaid metres.”

The power distributer also noted that the company’s Help desks, in all District offices will “be working throughout the week including weekends to address all challenges regarding the prepaid metres.”

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