ECOBANK holds forum for 1,500 xpress point agents

Ecobank Ghana has organized a series of workshops for its Xpress Point agents located in Accra, Kumasi, Takoradi and Tamale.

Ecobank Xpress Point is a unique type of agency banking that allows customers to access basic banking services, even after banking hours, including weekends and holidays.

It will be recalled that Ecobank recently introduced its agency banking concept, the Ecobank Xpress Point, aimed at providing its customers, the unbanked and underbanked the opportunity to access banking services through retail shops and fuel service stations across the country.

The bank currently has over 1,500 Xpress Point agents in all 10 regions of Ghana, delivering financial services to customers.

This affords Ecobank the opportunity to serve Ghanaians in areas where the bank has no physical presence, including parts of the Eastern, Central, Volta, Northern and Upper Regions.

Xpress Points are currently found at selected Shell Shops, ECG vendor points, pharmacies, market centres, mobile money agent points and many other retail outlets.

Participants at the fora were exposed to further opportunities for cross border business, as they are able to set up Xpress Points in any of the 33 African countries where Ecobank is present.

They were also encouraged to explore ways of opening more outlets in the country to improve their revenue inflows.

Each forum was climaxed with an open forum session where agents had the opportunity to share their experiences on best practices.

Officials of the bank also took participants through Management of Agency Banking, Customer Service, Compliance, Risk management and Fraud.

Speaking to participants, the Regional Head of Consumer Banking at Ecobank, Tara Squire, encouraged them to take active part by supporting customers participate in the ongoing “Ecobank Xpress Money Promotion” to upgrade their lives. He charged them to assist customers open Ecobank Xpress Account and use it to pay for all transactions and also send money to loved ones.

Mr Squire then extended an invitation to shop owners around the country to join Ecobank’s digital drive and register as Ecobank Xpress Point agents by calling short code 3225 for details. This, he emphasized, will support Ecobank’s commitment to promoting the Financial Inclusion agenda of the country and in line with the Sustainable Development Goals of the UN.

Deserving agents were awarded with motorbikes, counterfeit detecting money counting machines, cash prizes and citations.

Ecobank, The Pan-African Bank.

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